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Reputation Management

How to generate more guest reviews for your hotel

Send review requests to your guests automatically

It’s a well known fact that reviews have a great impact on the booking behaviour of your guests. The majority of travellers today will not book with a hotel unless they’ve read reviews by others first (Source: PhocusWire). Potential guests often inform themselves using review sites like TripAdvisor and HolidayCheck, or via comments on google reviews.

But how can your guests be encouraged to leave positive reviews? Often, a reminder email sent shortly after the guest’s stay is enoughEven a bad review can be used to your advantage. Respond directly to the comments of your guests and show professionalismLodgit Desk offers an interface to ratings management systems, which can easily and automatically send email requests to guests to rate your accommodation.

Automatically Send Review Reminders

The settings for this are made quickly and easily: with just a few clicks you can have the interface set up. For each guest, you can individually define whether they should receive an email or not.

The information is then sent automatically or manually to the rating system of your choice, provided the guest has given their consent:

iiQ-Check Logo

iiQ-Check not only helps you collect reviews from your guests, but also gives you a practical overview of your previous reviews on different portals such as Trivago, Zoover, TripAdvisor and others. In addition you can compare yourself directly with your competitors and receive a detailed reports for your quality management.

Customer Alliance Logo

Customer Alliance offers links to a variety of ratings sits, such as HolidayCheck and Google+. It also provides you with detailed analysis of how well your rating requests are being received and on which sites your company is rated and how well. You also have the option of responding directly to reviews and generating a badge for your website.

Hotel review portal settings
Add guest permission to send their data to review portals
Add guest permission to send their data to review portals

Save time and money

The additional module for connecting to hotel reputation management systems is available in our shop for a small monthly fee of € 9. Additional costs may apply for the respective systems.