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Frequently Asked Questions Regarding Channel Managers

Frequently Asked Questions Regarding Channel Managers

While the channel managers we currently connect to all have their differences, some questions concerning the basic functionality are the same for each of them.

If both online modules are used simultaneously in Lodgit Desk. What do I have to consider when acquiring?

For technical reasons, the number of rental units booked for the “Interface: Channelmanager” module can only be less than or equal to the number of rental units in the “Online systems” module.

How many units should I put online?

The channel managers themselves advise you to put only 90 to 95% of your available units online. Due to the synchronisation intervals, there is unfortunately no 100% guarantee against over-bookings. Having one or two units per category that you keep offline and usually book last can be a good buffer.

New online bookings always have a lock in the reservation schedule. What is that and how can I turn that off?

The lock means that a booking is looked and cannot be moved, shortened or lengthened. You can manually unlock a booking by unchecking the box in the booking window.

While we’ve added this feature as a security measure, it’s possible to turn off the automatic locking of new online bookings. You can turn this off under Administration > Synchronisation and Online Modules.

A booking couldn’t be allocated to a unit. What do I do?

Bookings that cannot be allocated to a unit in Lodgit Desk are first imported anyway. They will be shown in the Booking List with the note Without Object. During the import, the channel manager error log will also open and inform you about the issue.

There are different reasons as to why a booking cannot be matched. As soon as you have fixed the reason, you can open the booking via double-clicking the entry in the booking list or the error log and allocate it to the vacant unit:

The category wasn’t mapped to a unit:
If the category in the channel manager wasn’t mapped to any unit in Lodgit Desk, the booking can’t be automatically entered into a unit.
Check if the mapping is correct. If you’ve changed the categories in the channel manager, you then have to map them anew in Lodgit Desk.

The rooms aren’t free for the entire duration:
Lodgit Desk only tells the channel manager how many rooms are vacant, not whether those are the same units. If a room is vacant from A to B and another room is vacant from B to C, then it’s possible for a guest to book a unit from A to C.
Move bookings around to always allow for the longest possible duration. If you can’t free up a unit for the entire booking duration, you can split it. First, move the booking into the first free unit and then utilise the Split Function.

The rooms have recently filled up:
There are synchronisation intervals between Lodgit Desk and the server, between the server and the channel manager, as well as between the channel manager and the channels. The intervals are very small but necessary to allow all data to be passed through before new data is added. Despite keeping the intervals at only a few minutes, it is possible for a booking to come in even though the room was booked in the meantime.
In these cases, treat the booking as you would treat any other overbooking.

A booking came in through a channel but it hasn’t been imported into Lodgit Desk, yet. Why?

Because of the synchronisation intervals it may take some time for a booking to make its way into your installation. However, once it has reached the channel manager, it should take no more than three regular (automated) synchronisation processes for it to appear in Lodgit Desk.
Is the booking not imported even though it is listed in the channel manager, please contact us.

A booking has been changed in a channel. What happens in Lodgit Desk?

If bookings are changed in a channel, the original booking will be cancelled and a new booking will be created. Both bookings (old and new) will be linked if possible provided that at least one online-booking exists and it has not been replaced by a manually inserted booking.

This holds true for single bookings as well as for group bookings. In the booking list beneath the reservation schedule you find the bookings which have been modified.

The latest booking is bright yellow, cancelled online-bookings are light yellow.

When you move the mouse on a modified online-booking in the reservation schedule and press the right mouse button a context menu will open. Please choose “Select Overbooking”. The latest booking as well as the previous bookings are indicated.

Please check whether you have manually changed anything in the cancelled online-booking, i.e. added services or written offers, confirmations or invoices. You can decide if you want to apply custom changes of the old booking to the new booking manually as well and which booking to keep or which one you might choose to delete.

When opening a booking and clicking on the icon “Online-Booking” you see whether the booking had been modified. Via modification number you see whether the booking has been modified a few times. The greater the modification number the more previous modifications of the booking exist.

Please go to the little arrow on the right hand side in the line “Booking Type” to “Open previous modification”.

This might be not only one but multiple bookings.

If you are not currently viewing the latest version you will see that there are further modifications present and you can switch to a newer (next) version by clicking on the little arrow icon (see screenshot above). You can also open the previous version by clicking the arrow above it.